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How We Protect Your Privacy

Your account details, payment history and personal information stay secure with us.

Encrypted account accessPayment data securityTransparent data handling
Explore the Lobby Read FAQ
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REACH OUR TEAM

How to Contact Us About Your Privacy

Your privacy questions and data requests matter. We're here to help clarify how we handle your information, respond to your access requests, and address any concerns…

Live Chat Open your account lobby and tap the support icon in the bottom right.
Email Support Send your privacy inquiry to [email protected].
Account Settings Log in, go to Settings > Privacy & Data, and you'll see options to…
DATA PRACTICES

How We Handle Your Information

We keep your privacy practices simple and transparent. Every deposit via DANA, OVO, GoPay or QRIS is encrypted before it reaches our payment gateway.

Account Encryption

All login credentials and account details are encrypted using industry-standard TLS protocols.

Payment Security

DANA, OVO, GoPay and QRIS transactions are processed through certified payment gateways with separate encryption keys.

Cookie Usage

We use session cookies to remember your login between visits and track your preferred game rooms.

Data Retention

We keep account records for seven years after closure to meet compliance requirements.

Access Requests

You may request a copy of all data we hold about you.

Account Deletion

Request permanent account closure through live chat or email.

Privacy Policy Questions Answered

Real questions from account holders about how we collect, protect and use their data.

No. We do not sell or share your name, email, phone number or account history with third parties. We only share payment information with our payment processors (DANA, OVO, GoPay, QRIS) to process deposits and withdrawals. Our support team and fraud-detection systems also have access.

Your account profile, game history and login records are deleted within 14 days of closure. Transaction records are kept for seven years for tax and regulatory compliance, but are stored separately and de-identified so they cannot be linked back to you.

We use TLS encryption and certified payment gateways for all local transfers. Your payment method details are never stored on our servers — only transaction confirmation numbers. Each payment is verified and encrypted before it touches our system.

Yes. Log into your account, go to Settings > Privacy & Data, and select 'View My Data'. You'll see your profile, email, phone, deposit/withdrawal history and any support tickets. You can also request a full data export by emailing [email protected].

Session cookies expire when you log out or after 30 days of inactivity. We retain login audit logs for 90 days to detect unauthorised access attempts. Your account password is hashed and never stored in readable form.

Contact our live chat support immediately. We'll help you change your password, review recent login activity, and secure your account. If your DANA, OVO, GoPay or QRIS payment method was used without your permission, we can escalate the case to our fraud team within one hour.

Yes, we use session cookies to keep you logged in and track your game preferences. We do not use third-party advertising trackers. You can disable cookies in your browser, but you'll need to log in manually on each visit.

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